Elad Mor

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Who I Am

I'm a tech and IT enthusiast with a passion for web design, development, and automation. I thrive on exploring new technologies and finding innovative ways to solve problems. I believe in the power of technology to connect people and improve lives. Naturally curious and quick to adapt, I enjoy diving into new challenges and continuously expanding my skill set in dynamic environments.

Skills

  • Microsoft Intune, Mosyle (MDM)
  • ABM, ZTE Enrollment
  • Python Scripting, Bash
  • API Automation & Integration
  • O365, Google Workspace, Okta
  • ITSM (Freshworks, Atlassian, Jira)
  • OS (macOS, Windows, Linux)
  • AV (Polycom, Zoom Rooms)
  • Project Management
  • Cisco Meraki (FW’s, Switches, AP’s)
  • Frontend Development
  • Node.js, WordPress Development
  • Google Figma

Certification

  • Full-Stack Web Development Bootcamp
    June 2023 • Udemy.com

Languages

  • English & Hebrew
    Native or bilingual proficiency

Extras

  • Located in Israel (EMEA) with experience working across U.S. and European time zones.
  • Comfortable collaborating asynchronously with global teams.

Work Experience

Wolt - IT Specialist | Project Manager (Apr 2024 - Present)

  • Leading all IT operations for Wolt Israel (1,400+ employees).
  • Led Wolt Haifa office relocation as Project Manager, handling planning, vendor coordination, and IT setup.
  • Managed MDM Intune and Mosyle for endpoint provisioning and compliance.
  • Automated solutions using 3rd-party APIs to reduce manual effort, such as Slack and Fresh-Service APIs.
  • Provided L2/L3 support for complex user and system issues.
  • Oversaw enrollment of iOS and Android devices using ABM and Google ZTE.
  • Automating processes and integrating plugins using Python and JS.
  • Managing procurement, vendor relations, and IT budgeting for Israel.
  • Ensuring high-quality customer service and adherence to SLA standards.

Wolt - IT Associate (Jun 2022 - Apr 2024)

  • Mentored junior IT staff providing guidance on complex support issues.
  • Enhanced our FreshWorks ITSM UX/UI, improving font and back-end.
  • Implemented Slack workspace automation to increase efficiency.
  • Utilized Make.com for streamlining workflows and improving IT operations.
  • Managed end-user support and ensured timely resolution for tickets.
  • Collaborating with the global IT team to support over 12,000 employees.

Projects

  • Preboarding Portal
    All-in-one portal for the organization’s new joiners.
  • Personal Portfolio Website
    An academic portfolio and blog built in WordPress.

Your Progress
25%

Join Slack or any communication tools your team uses actively. It ensures you're in the loop and can easily collaborate with others.

Initiate meetings with team members to understand their roles and build connections. It helps create a supportive network within the company.

Familiarize yourself with internal resources such as the company handbook or knowledge base. It aids in understanding policies and procedures.